Before you buy your phone, it is always a good idea to ask about the claims process and how it works. Rather than checking the features on your phone, focus on the details. Service contracts for phones are tricky. It is not always clear if it is the retailer, the manufacturer or the service provider of the network who will be directly responsible for any problems that arise. It is always worth checking before you purchase your phone for who is responsible for specific problems.
Technical issues with Apple phones will be dealt with by Apple; that is provided you can provide proof of purchase. If you can’t, forget it; their support is sketchy. If ever you have any problems with your contract, the first port of call is the retailer. They will be able to point you in the right direction. They might even have a service where you can drop off your phone in store or they will collect it and send it to the manufacturer to be rectified. They may or may not charge you shipping costs depending on the fine print in your terms and conditions.
There are no standard terms and conditions as they vary from retailer to retailer and state to state. The more reputable the retailer, the more likely they are to provide you with better terms as it is in their best interests to make an impression on you and encourage you to come back again.
It is important you know who covers what when it comes to your phone. If it is a general lack of satisfaction with coverage, then that is something that will be covered by the network provider. However, the retailer could switch your phone to another service provider with a better network. In the event that the screen to your $850 iPhone cracks because you dropped it and your service contract doesn’t guarantee you a replacement until your contract expires, then you have to foot the repairs.
There will be exceptions though. For example, I once had an LG Phone. I believe it was one of the worst phones ever made. After the manufacturer’s warranty expired, the mouthpiece stopped working and I could hear people talking to me but they couldn’t hear me. I eventually took my extended warranty to the retailer and asked for a replacement. Fortunately, this was a fault that other customers were experiencing with this particular phone so I got a replacement phone at no extra cost. I settled for a brand that I used before and had never given me any problems. It’s not always that easy.
So, it always makes sense to know the nature of the problem with your service contract and take it up with the relevant parties. Always keep your terms and conditions close at hand to make sure who deals with what. If you can’t locate it, pay your retailer a visit. Most records nowadays are stored electronically, so they will have a copy and they can break it down for you and point you in the right direction.
The Worst Case Scenario
If you have a dispute with your service contract and can’t get the retailer or service provider to honor their agreement, you can turn to your local consumer rights organizations for more advice. It is also possible to take your retailers to court citing a variety of laws on either federal or state levels. It is important you note what the breach of contract is and what specific court deals with it.
Different states have different laws or sometimes they overlap. For example many states have adopted the Uniform Deceptive Trade Practices Act. The deceptive trade practices prohibited by this act can be divided into conduct involving 1] unfair or fraudulent business practices or 2] untrue or misleading advertising.
Whatever you do, seek legal counsel to find out what laws apply specifically to your state and the breach of contract you are complaining about so that you can state the law when taking your case forward and you avoid looking like you don’t know what you are doing.
It is best to resolve the issues at local level because going through the courts is not only expensive but it is mentally, physically and spiritually draining. However to avoid such hassles purchase a protection plan such as the one here www.matrixprotection.com. Their claims procedures are all spelled out clearly and save you the hassle.